At the Annual Benefits Meeting in September, members mentioned still receiving Explanations of Benefit (EOBs) from VibrantRx despite having requested the paperless option.  As of November 18, 2024, the problem still exists for some of us.  VibrantRx is attempting to correct the software issue and hopes to have a resolution by the end of this year.  If RECOM learns the problem has been corrected, we will post that information for our members.

I am among those experiencing this problem and have been corresponding with Erica Navarro in Employee Benefits.  If the issue persists into January, I will follow-up with Erica again.